Incredibly poor customer service

I was rooting through some old email looking for something and found this entertaining email thread from a friend of mine that tried to purchase a phone card from

First Message from

Hello xxx,
Your attempts to order were not complete. You have not been billed for your attempts. Check the credit card number and transaction information to make sure they were entered correctly. If this does not resolve the problem, call the credit card issuer to resolve. Please let us know if there is anything else we can do for you, and thanks for choosing World Phonecard.

Best Regards,

WPC Support Team

Reply from xxx:

I tried to purchase a card twice and both times my browser locked up.


Now for the good stuff from

Hello xxx,

Sorry to hear that. We hope you don't think it was our fault?

Best Regards,

WPC Support Team

Does your customer support team treat your customers like this? It seems to be an attempt to reclaim an abandoned checkout that could be very effective at driving revenue from a customer that you've paid good money to acquire. That's a sure way to run your business into the ground. 🙂

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